We believe in quality products and reliable service.
Warranty period
✔ All products on the site carry a warranty of at least 12 months from the date you receive the product.
Some products come with an extended warranty of up to 24 months. In that case, this will be stated explicitly on the product page and on the invoice. Unless stated otherwise, the warranty period is 12 months.
What you need to claim the warranty
An invoice or order confirmation from the site. The original packaging is not required.
What the warranty does not cover
✖ Use not in accordance with the manufacturer's instructions
✖ Connection to electrical infrastructure that does not match the product's specifications
✖ Drops, impacts or physical breakage
✖ Water or liquid ingress contrary to the instructions for use
✖ Opening, repair or modification by an unauthorized party
✖ Normal wear and tear
How to make a warranty claim
1. Contact us on WhatsApp or by email with your order number and a description of the problem.
2. We'll run an initial check – in some cases the problem can be solved over the phone.
3. If a physical inspection is needed, we'll arrange pickup or return of the product.
4. If the fault is covered by the warranty – we'll repair, replace or refund, depending on the circumstances.
Warranty vs. order cancellation
Warranty and order cancellation are two different things: cancelling an order and returning a new product is possible within 14 days of receipt, in accordance with the Israeli Consumer Protection Law. The warranty itself continues to apply after that, throughout the warranty period.
Nothing in the above detracts from the customer's rights under the Consumer Protection Law, 5741-1981.
If you have a fault or a question, we'll be happy to help and provide professional service as quickly as possible – via our contact page or on WhatsApp.